Customer care


 

SHIPPING WITHIN AUSTRALIA

FREE SHIPPING ON ORDERS OVER 150$ 

Delivery will be charged by the weight of your order at checkout as follows:

 

  •  Under 1kg - 9.95$
  • 1kg and over - 14.95$

 

-All orders will be processed within 1-2 business days from our Byron Bay HQ. 

-We send all parcels via Sendle, which is an Australian carbon-neutral courier service.

-A tracking number will be emailed to you upon shipment. In some cases signature on delivery is not available, so please ensure your delivery address is secure. Unfortunately Sendle does not ship to PO Boxes….please contact us if that is an issue.

-If express post is required, please contact us at onefable@outlook.com and we can happily arrange this for you.

Delivery Estimates:

  • Adelaide: 1-3 Business days
  • Brisbane: Same or next day
  • Gold Coast: Same or next day
  • Cairns: 1-3 Business days
  • Central Coast: 1-2 Business days
  • Sydney: 1-2 Business days
  • Melbourne: 2-3 Business days
  • Perth: 7-10 Business days
  • Hobart: 3-7 Business days

-Please note our Byron Studio is situated in a rural area which may effect the delivery times by 1-2 days.

 

INTERNATIONAL SHIPPING

FREE INTERNATIONAL SHIPPING ON ORDERS OVER 300$

One Fable stocks a wide variety of products, so shipping is charged by the weight of your order as follows 

  • 0 - 500g (clothing, cushions ect)  : 25$
  • 500g - 1kg (Rattan mirrors ect) : 45$ 
  • 1kg - 2kg (Large Artisan Bells ect) : 65$

-We ship international orders via Australian Post Standard. We will email you a tracking number to follow up on your order. Please note that there may be customs duties or taxes to pay within your own country, One Fable is not liable for any additional fees incurred. 

-Please allow between 10-15 business days for the delivery of your goods, not including any time spent in customs.

 

REFUNDS

We will happily offer a full refund, exchange of item, or store credit if an item is deemed faulty, or an alternative size is needed. Please refer to our sizing guidelines before placing an order. All items must be unwashed, unworn and in original packaging, with all labels intact. Please contact us within 7 days of ordering to resolve the issue. 

***Any return items purchased on discount, or during sale time, will be offered store credit only.

* Please note that the majority of our products are hand made, and will have variations of colour and finish. This is not seen as a fault, it is seen as a sign of authenticity.

  *Please take care when ordering as One Fable is not responsible for the postage costs associated with size exchanges.

Please send all exchanges to:

One Fable

3/3 Bindaree Way

Ocean Shores NSW

Australia 2483