FAQ's

 

What is Seed-to-Garment?

Seed to Garment means we can trace our products back to the plants and farms where our fabric is grown. In our case, we work directly with the growers, weavers, and production studios to ensure our KALA range is ethical and transparent from the very beginning of the supply chain to the end. 

 

How long will my order take to arrive?

Once your order has been dispatched (usually within 1 business day), your order should arrive within 1- 4 business days.

 

Can I change or cancel my order?

Yes, this is no worries, please email us  on hello@onefable.com as soon as possible and one of our lovely customer service team will assist in amending your order before it is despatched.

 

How do I care for my garments?

To ensure and increase longevity of your One Fable pieces, we advise using a cold, gentle hand wash or delicate machine wash, and line drying your garment. Using delicate detergent is also recommended, to protect the fabric. Every garment differs slightly, so please be sure to check the care label attached.

 

Can I come in to try things on?

Yes, absolutely. Our Bangalow Studio is located at 6/10 Station Street, Bangalow, 2479.  

 

What are your opening hours?

Monday to Sunday 10am - 3pm

 

What if an item is sold out online?

Most items will be restocked unless it's discontinued or a limited run. You can email us on hello@onefable.com and we can notify you when the product becomes available. Alternatively, if we have availability in one of our shop fronts we can ship directly to you.

 

I think my item may have a fault.

For any garment that may have a possible fault we do follow a process, this means we can provide either a repair, replacement or refund for you. If you would like to take the garment into store, our staff can assess the item and resolve this for you. Alternatively send through a photograph of the fault, a description and proof of purchase to hello@onefable.com and we will get this resolved for you. We are welcoming and appreciative of all customer feedback.

*Please note that the majority of our products are hand made, and will have variations of colour and finish. This is not seen as a fault, it is seen as a sign of authenticity.

 

What methods of payment are accepted? 

CREDIT CARDS

We accept Visa, MasterCard, AMEX, Shop Pay, Apple Pay and Google Pay, and Afterpay

 

PAYPAL 

Available for express checkout, and for payment with credit cards that are not listed above.

 

AFTERPAY

Offers customers the ability to buy now and pay later, interest free. When you choose Afterpay as a payment option, your payment will be broken into 4 x fortnightly payments. Please note orders placed with Afterpay are only available for store credit, not refunds.

 

GIFT VOUCHERS AND CREDITS

You can pay for your order using a gift voucher or store credit. Each are valid for 3 years from issue date. Any remaining balance on your order can be paid by any of the above payment methods.

*Information sent or received through our site is private and secure.*

Fraudulent orders that are flagged will require us to make contact directly. The order may be cancelled and refunded.